Shipping policy

Shipping Policy

Thank you for visiting and shopping at Lighthouse. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We offer straightforward, flat-rate international shipping to make your shopping experience as easy as possible:

Destination Shipping Rate
All Countries $7.99 Flat Rate
Remote Islands (Hawaii, Alaska, etc) $39.99 Flat Rate

Estimated delivery times generally range from 5 to 10 business days depending on your location. Delivery delays can occasionally occur due to local customs processing or carrier volumes.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24–48 hours.

4. Customs, Duties, and Taxes

Lighthouse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for details regarding potential import regulations.

5. Damages and Lost Packages

If your order arrives damaged, please contact us immediately at info@lighthouse.express with photos of the damaged item and packaging so we can arrange a replacement.

If your tracking information shows that your package was delivered but you have not received it, please check with your local carrier or neighbors. We are not liable for packages lost or stolen after they have been officially marked as delivered.

6. Incorrect Shipping Addresses

Customers are responsible for ensuring they enter the correct delivery address at checkout. If an item is returned to us due to an incorrect or incomplete address, the customer will be responsible for any return shipping or redelivery costs.

7. Contact Us

If you have any questions regarding your order or this policy, please reach out to us: